Thank you for choosing Quality Domes Direct. We look forward to providing you with top-notch products and unwavering support throughout your journey with us.
Warranty Registration Requirements.
As the purchaser, you are responsible for ensuring compliance with all obligations and requirements detailed in the warranty terms. This includes the correct installation of the product per the provided installation manual. Non-compliance may release the Company from any warranty obligations and could result in the denial of a claim, in whole or in part.
Warranty Registration.
Your warranty effective start date is your invoice date. However, please note that to activate your warranty, please complete the registration process within 7 days of your dome being assembled on our WARRANTY REGISTRATION page (including photos). Any warranty claims on warranties that have not been activated will be.
Product Warranty
At Quality Domes Direct, we are committed to providing products of exceptional quality and durability. Our warranty offers the following coverage for your peace of mind:
- Domes and Shelters
- 10-Year Structural Guarantee: A 10-year repair or replacement guarantee applies to all dome and shelter structures, at Quality Domes Direct’s discretion. This warranty covers damages caused by weather, up to wind speeds of 180 km/h.
- Livestock Shelters, Car Shelters & General Shelters
- 5-Year Structural Guarantee: A 5-year repair or replacement guarantee applies to all Livestock Shelters, Car Shelters & General Shelters, at Quality Domes Direct’s discretion.
- Portable Bathrooms
- 5-Year Frame Structure Guarantee: A 5-year repair or replacement guarantee applies to all portable bathroom frame structures, subject to Quality Domes Direct’s discretion.
- All Fittings and Fixtures
- 1-Year Fittings and Fixtures Guarantee: We provide a 1-year repair or replacement guarantee for all fittings and fixtures, at Quality Domes Direct’s discretion.
- Replacement Covers
Please be aware that any replacement covers fitted to Dome Shelters not supplied by Quality Domes Direct will not be covered under warranty
Complimentary Delivery
For all warranty claims, we offer free delivery on warranty-covered products, ensuring a seamless experience for our customers.
*PLEASE NOTE – For any domes shipped to anywhere outside Australia, any warranty related freight and shipping costs are to be paid by the client and not Quality Domes Direct.
Warranty Exclusions
This warranty does not cover defects or damage resulting from the following:
- Improper use or installation
- Inadequate maintenance or neglect
- Unauthorised modifications or alterations
- Misuse, abuse, or exposure to corrosive elements
- Wear and tear from repeated installations and dismantling
- Improper storage or handling
- Normal wear and tear
- Exposure to wind speeds exceeding the design rating
- Damage from external support failures (e.g., posts, walls, buildings, or containers)
- Foundation or anchorage failures
- Extreme natural weather events / cyclones / storms with winds exceeding the design rating of the product
- Damages to items near or inside the product
- Incidents such as explosions, sabotage, accidents, embargoes, riots, civil commotions, terrorist activities, war, and acts of war (whether declared or undeclared).
- Vandalism or intentional damage, whether by the Customer or another party.
Warranty Limitations
The warranty does not cover:
- Removal, disassembly, or disposal of components
- Reinstallation or repairs outside of warranty for replacement products or related costs
Warranty Coverage Reduction
Quality Domes Direct’s responsibility for repair or replacement decreases annually based on the product’s purchase date:
Domes and Shelters: Coverage reduces by 15% of purchase price annually for the first three years, then by 10% for the next four years. By year eight it is 5%. Example below;
Livestock Shelters, Car Shelters & General Shelters: Coverage reduces by 20% annually for the first three years. Example below;
Portable Bathrooms: Coverage reduces by 33% annually for the first three years. Example below;
Important Notes
- Replacement items may require production time if out of stock.
- Repaired or replaced products are covered for the remainder of the original warranty period.
- Quality Domes Direct is not liable for any direct, indirect, or consequential damages.
We prioritise your satisfaction and trust in our products. With our comprehensive warranty, you can be confident in the durability and longevity of your container shelter covers and frame structures. For any questions or support, our dedicated team is here to assist you.
Thank you for supporting the quality and integrity of our warranty. Should you have further questions or need clarification, please reach out to our team. Your satisfaction and confidence in our products remain our highest priorities.
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Competition and Consumer Act.
Quality Domes Direct’s liability under the Competition and Consumer Act 2010 (Cth) is limited to resupplying goods or services, replacing goods, or paying the cost of having goods or services supplied again.
Pricing, Quotes & Invoices.
All quotes and invoices are valid for 7 days from the date of issue. Payment terms and conditions are outlined in your invoice.
Special Orders:
Once a special order enters the manufacturing stage, no further changes or cancellations are allowed.
Amendment of Terms:
We reserve the right to change these terms and conditions at any time. Your acceptance of our invoice or quote signifies your agreement with these terms.
Limitation of Liability.
Please read this section carefully, as it outlines our limitation of liability for any loss or damage related to our products and services.
Disclaimer.
Our disclaimer clarifies our position on warranties, errors, and the use of our website and materials.
Intellectual Property & Unauthorised Use
All images, graphics, written content, and design elements on this website are the exclusive property of Quality Domes Direct, created by our in-house design and marketing team.
These materials are protected by Australian and International copyright laws. Any reproduction, redistribution, modification, or unauthorized use of our content—whether partial or in full—without express written permission from us is strictly prohibited.
We take intellectual property violations seriously and will pursue all legal remedies available to us, including but not limited to issuing formal takedown notices, reporting violations to web hosting platforms, and initiating legal proceedings against the individual(s) or entity responsible.
We ask that you respect the creative work and commercial investment that goes into producing our original content.